1. Introduction

This Refund Policy applies to all services provided by Rabindramukta Academy Private Limited ("we," "us," or "our"), including educational consultancy, application assistance, and related services. By engaging with our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered: If we fail to provide the agreed-upon services due to reasons within our control.
• Duplicate Payment: If you have accidentally made multiple payments for the same service.
• Cancellation Within Allowed Period: If you cancel your service request within the cancellation period specified in our Cancellation Policy (see Cancellation Policy for details).

Refunds will not be provided for:

• Services already rendered or partially completed.
• Fees paid to third parties, such as universities or colleges, which are non-refundable.
• Change of mind after the cancellation period has expired.
• Failure to provide required documents or information, resulting in incomplete service delivery.

3. Refund Process

To request a refund, please follow these steps:

• Submit a written refund request via email to support@rabindramuktaacademy.com within 7 days of the payment or service issue.
• Include your full name, contact details, payment receipt, and a detailed explanation of the reason for the refund request.
• Allow up to 14 business days for us to review and process your request.

If approved, refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.

4. Refund Amount

The refund amount will be determined based on:

• The extent of services already provided.
• Any non-refundable third-party fees deducted.
• Administrative costs, if applicable, as outlined at the time of service agreement.

Partial refunds may be issued if services have been partially delivered.

5. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Application fees paid to universities, colleges, or other institutions.
• Consultation fees for completed sessions.
• Administrative or processing fees explicitly stated as non-refundable at the time of payment.

6. Disputes

If you disagree with our refund decision, you may contact us to discuss your concerns. We will review your case and provide a final decision within 7 business days. All disputes are subject to the laws of India and the exclusive jurisdiction of the courts in Kolkata, West Bengal.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

8. Contact Information

If you have any questions or need assistance with a refund request, please contact us at:

Rabindramukta Academy Private Limited
Email: support@rabindramuktaacademy.com
Phone: +91 97348 54352
Address: SURJA Plaza, 4th Floor, Room No-1&2, Opposite of Axis Bank, Near Main Busstand, Rampurhat, Birbhum, WB, India, 731224